Physical products are delivered by our US distributor, Baron Barclay Bridge Supply. All orders are shipped within 2 business days. You will receive notification of any delay. 

Shipping charges are based on the value of the merchandise for orders under $200. Orders weighing over 15 lbs or valued at more than $200 are charged actual freight. 

For Kentucky shipping addresses only, a 6% sales tax is added to the order in the checkout process. 

For clients outside the United States:
All import taxes due upon delivery are imposed by your government and are your responsibility. No additional fees are imposed by Audrey Grant's Better Bridge or our shipping agent. 

The prices for international shipping are for UPS delivery.

Once the payment processing is complete, you will receive immediate notification by email with instructions for downloading or accessing your product. 

If you do not receive notification, please contact our Customer Service Department by phone (888-266-4447) or email ([email protected]). 

For Canadian customers, the appropriate GST/HST will be added to the order.